SHIPPING POLICY — GENZEEZ

Last Updated: August 2026

At GENZEEZ, we deliver fashion worldwide. We work with international shipping partners and fulfillment suppliers to get your order to you safely and efficiently.

🌎 International Shipping

We currently offer shipping to selected countries worldwide. Shipping availability and rates are calculated at checkout based on your delivery address.

📦 Processing Time

Orders are usually processed within 2–5 business days after payment confirmation.

During sales, holidays, product launches, or periods of high demand, processing may take longer.

🚚 Estimated Delivery Times

Estimated delivery times vary depending on your country and shipping method:

Standard International Shipping: 7–20 business days
Express Shipping: 5–12 business days, where available

Please note that these are estimated delivery times, not guaranteed delivery dates.

Customs, weather, carrier delays, public holidays, and other circumstances outside our control may occasionally cause additional delays.

💰 Shipping Charges

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, GENZEEZ may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.

🛃 Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

Any customs duties, import taxes, or other charges imposed by your country are the responsibility of the customer unless otherwise stated at checkout.

GENZEEZ is not responsible for delays caused by customs.

📍 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Tracking information may take 2–5 business days to become active after shipment.

🏠 Incorrect Address

Please make sure your shipping information is correct before placing your order.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for the additional shipping costs required to resend the package.

📦 Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with photos of the package and the item.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbours, and your local delivery carrier.